Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Standard shipping typically takes 5–7 business days. Expedited options are available at checkout.

Do you ship internationally?
Yes.We currently ship within USA and International.

Can I track my order?
Yes! Once your order ships, you'll receive a tracking number via email.

Products

Are your products suitable for sensitive skin?
Our products are formulated with high-quality ingredients, but we recommend reviewing the ingredient list for each product if you have specific sensitivities. When in doubt, do a patch test first.

Are your products cruelty-free?
Yes, ElitCreed Skincare products are cruelty-free.

How should I store my products?
Store your products in a cool, dry place away from direct sunlight to preserve their quality and effectiveness.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of purchase for unused, unopened products. Please contact us to initiate a return.

What if I received a damaged or incorrect item?
We're so sorry! Please reach out to us within 7 days of receiving your order and we'll make it right.

Contact Us

How can I get in touch?
You can reach us through our contact form or by emailing us directly. We aim to respond within 1–2 business days.